How do I request roadside help?

Getting help takes a few taps:

Choose your service (tow, jump start, fuel delivery, tire change, and more).
Confirm your location so a nearby provider can reach you.
See your price before you confirm. The total is shown up front, so there are no surprises.
Get matched immediately with a nearby provider, then track them in real time.

When am I charged?

Payment is collected before a provider is dispatched, using the price you already saw and confirmed. No hidden fees, and no surprise charges after the job.

How do provider payouts work?

If you provide service on NeighborHook:

You keep 80% of every job.
Payouts are sent to your bank through Stripe, typically within 48 hours of a completed job.
You manage your payout account and view your earnings from the You tab in the app.

I have a problem with a specific job or charge

Email support@neighborhook.co and include your job details (the service, the date, and the amount if it's a billing question). That lets us look up the exact job and sort it out for you.

Safety and emergencies

If you are in a genuine emergency, call 911 first. Your safety comes before anything in the app.

For a non-emergency safety concern about a job or a provider, email support@neighborhook.co and we will follow up.